Shipping & Returns

SHIPPING POLICY

ORDER PROCESSING

Once an order is placed on our website, please allow 3-5 business days for the order to be processed. All orders should receive an order confirmation notification via email at the completion of the order. A shipping notification will follow after your order is processed containing your order’s tracking number. Sometimes our notifications can be labeled as Spam/Junk by your email provider. As this is out of our control, please make sure to add info@speeduniversity.com to your address book to ensure delivery of our notifications. If you have registered an account with your order all order status information can also be found online within "My Account" 

*If you have not received a tracking number, but received confirmation that you order was shipped, please contact  info@speeduniversity.com immediately for your tracking number.

DELIVERY OPTIONS

We usually ship via USPS offering customers First Class Mail, Priority Mail and Express Mail services. All of our shipments include tracking. Some items on our site may require a different shipping method such as Fed Ex or UPS. We offer shipping to both domestic and international destinations.

MARTIN HYPER DESIGN DBA SPEEDUNIVERSITY.COM is NOT responsible for Misdeliveries . If you miswrote the shipping address on your order, please contact us within 24 hours of placing the order so we can make the changes for you. Failure to contact us may result in the loss of your package or may be sent back to our facility, in which you will be required to pay for the reshipping fees via money request sent to you through e-mail. Shipping fees are non-refundable after it leaves our warehouse.

DOMESTIC ORDERS

We offer the following USPS Services:

USPS Priority Express Mail: 1-2 day guaranteed service from time of shipment depending on destination. $100 insurance included. 
USPS Priority Mail: This is not a guaranteed service. Estimated 1-3 days from time of shipment depending on destination. $50 insurance included.
USPS First Class Mail: On smaller orders weighing less than 16oz we offer First Class. This is not a guaranteed service. This will be the cheapest shipping option when available. Estimated 1-5 days from time of shipment depending on destination. No insurance included.

INTERNATIONAL ORDERS

USPS Priority Mail International. 6-10 days from time of shipment depending on destination.
USPS Priority Express International. 3-5 days from time of shipment depending on destination.

*International orders may be subject to Duties, Customs, and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost that may have been incurred with the authorities of the country the order is being shipped to. MARTIN HYPER DESIGN/SPEEDUNIVERSITY.COM is not responsible for additional fees requested by the Mail Carrier or Customs.

**Free shipping offers do not apply to international orders. 

All transit times are estimates. Orders can arrive before or after these estimates. MARTIN HYPER DESIGN/SPEEDUNIVERSITY.COM is not responsible for any delays that may occur. All grievances are the responsibility of the customer and must be handled with USPS directly.

SHIPPING

We normally ship via USPS offering customers First Class Mail, Priority Mail and Express Mail services. Some items on our site may require a different shipping method such as Fed Ex or UPS. We offer shipping to both domestic and international destinations.

ORDERS PLACED DURING SALES, HOLIDAYS, AND OTHER HIGH VOLUME TIMES

Special circumstances such as national holidays or sales may delay processing times. Although we will do our best to get orders out as soon as possible please allow 3-5 business days in these circumstances. The transit time of shipping for domestic and international orders may also be delayed by up to an additional 14 days. Please keep this in mind when ordering. (These are some of the specific holidays that you should consider-- including, but not limited to: Veteran’s Day, Memorial Day, 4th of July, Thanksgiving, Black Friday, Cyber Monday, Christmas, etc.)

**If you have not received your order after 3 weeks from the date you ordered with us, please contact us immediately at info@speeduniversity.com